September 21, 2023
Thank you for shopping with Tor Design. We want to ensure your satisfaction with our products and services. Please read our Refund Policy carefully to understand your rights and responsibilities when it comes to requesting refunds.1. Eligibility for Refunds:
We offer refunds in the following situations:
2. Refund Request Process:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order to request a refund or replacement. We may request photos or other evidence of the damage or defect to assist in processing your request.
- Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 7 days of receiving your order to request a refund or exchange. We will provide instructions for returning the incorrect item.
To request a refund, please follow these steps:
3. Refund Options:
- Contact our customer support team at email@example.com or +373 69 170 732 within the specified timeframe for your particular case (damaged, defective, or incorrect item).
- Provide your order number, a clear description of the issue, and any relevant photos or evidence as requested.
- Wait for our customer support team to review your request. We will respond to your request as quickly as possible and may require additional information to process it.
Depending on the circumstances, we may offer the following refund options:
4. Refund Processing Time:
- Replacement: If the item is damaged, defective, or incorrect, and a replacement is available, we will send you a replacement item at no additional cost.
- Refund: If a replacement is not available or you prefer a refund, we will issue a refund to your original payment method for the cost of the item(s) in question, including any applicable taxes and shipping charges.
Refunds will be processed as quickly as possible, typically within 5-10 business days after the approval of your refund request. Please note that the processing time may vary depending on your payment provider.5. Contact Us:
If you have any questions or need further assistance with a refund request, please contact us:6. Changes to this Refund Policy:
We reserve the right to make changes to this refund policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.
Thank you for choosing Tor Design. We are committed to providing you with high-quality products and excellent customer service, and we appreciate your business.